Troubleshooting Connectivity and Device Issues

Troubleshooting Guide

Having trouble with your SmartHome setup? Here are the most common issues and how to fix them.

Device Won't Connect

• Ensure the device is within 30 feet of the Hub or router.
• Check the device is in pairing mode (refer to its manual).
• Ensure your router broadcasts on 2.4 GHz — some devices don't support 5 GHz.
• Restart the Hub and try again.

Device Goes Offline Frequently

• Move the Hub closer to the device or your router.
• Check for Wi-Fi interference from neighbouring networks.
• Consider adding a SmartHome Range Extender.

App Not Responding

• Force-close and reopen the app.
• Check for app updates in the App Store or Play Store.
• Ensure your phone's Bluetooth and location are enabled.

Factory Reset

To reset a device, press and hold its reset button for 10 seconds until the LED flashes red. Then re-add it via the app.